FAQs

  • Trust and relationship building is the foundation on which NS LUXE stands. Our founder is an experienced Fortune 500 business executive grounded in the hustle of entrepreneurship. Look him up on LinkedIn. Additionally, we will gladly provide references from previous client interactions upon request for serious buyers. You can also find us on Instagram, Reddit, eBay - @nsluxe.

    Our clients work with us because we value:

    • White-Glove customer service,

    • Stay knowledgeable about the market,

    • High integrity,

    • Experienced business executive,

    • Expanding network and

    • Focus on relationship building.

  • We specialize in ultra high-end luxury timepieces that exude the lifestyle you lead. While you may notice that some luxury brands are not listed here, we target specific timepieces that meet our criteria for acquisition. Each timepiece we curate is not only a work of horological art, but market trends show that they hold value or appreciate over time.

    You’ll love your new timepiece and can feel confident that it will have value over time.

    Brands in Focus:

    Audemars Piguet, Patek Philippe, Rolex, and Vacheron Constaintin

    Cartier, Hublot, IWC, Jaeger-LeCoultre, Omega, Officine Panerai, and Ulysse Nardin

    Not all models meet our criteria for acquisition.

  • All timepieces from NS LUXE are inspected for authenticity, timegrapher performance-tested, and shipped insured via FedEx. Shipping via FedEx Priority Overnight is the preferred method on both sides of the logistics process.

    You can expect your timepiece to be shipped with a new box that is double/triple boxed. Wrapping will be tight, so there is no movement during transit. For each shipment, we properly document the process to confirm the condition of the timepiece is as described during packaging.

    We will let you know when shipping will occur and confirm that you will be available for signature delivery. Expect us to communicate the tracking number and delivery date. If there are any questions or concerns, contact NS LUXE before taking any action that may damage your timepiece or cause issues.

  • We have a strict return policy.

    After your timepiece has been delivered, you have (2) two days to conduct a proper inspection. If there are any issues, you must contact NS LUXE within (2) two days to report the issue.

    NS LUXE will only accept returns if you find an issue with the timepiece different from the original listing at the time of purchase. For instance, if the watch is broken, does not keep time, or is significantly scratched. All issues for the return must be shared with NS LUXE through a video recording before shipping the item back.

    If there is indeed an issue with the timepiece, it must be shipped back to NS LUXE, and we will have it repaired and fixed at no cost to you. NS LUXE will pay for the insurance and shipping via FedEx Priority Overnight.

    Do not attempt to resolve any issues on your own, as this action voids the return policy. The timepiece must be shipped and in transit back to NS LUXE within (5) five days of receipt.

  • NS LUXE has an “Invest-Up” program for all clients. For each timepiece purchased from NS LUXE, you are eligible for a buy-back of the timepiece that allows you to upgrade to a different brand or model. This invest-up program is eligible within the first 12 months of purchase. Each timepiece will be inspected before the buyback, and the acceptance into the program is contingent upon passing the quality control process. Please contact us if you would like to “Invest Up” your timepiece.

  • NS LUXE will source timepieces only for existing clients. If you are an existing client, you can reach out directly to us or start the process by completing the qualification form here: Sourcing Timepieces.

  • We gladly accept bank wire transfers, escrow.com (shared fee), bank-to-bank transfers, PayPal (current clients), and cash via in-person transactions. Texas residents must add 8.25% sales tax.

    Contact us for wire instructions.

  • We ship internationally to select locations based on the relationship with the buyer. If you are a new client, please contact us to start the onboarding process to begin an international transaction.

  • NS LUXE has established a fund for investing in a portfolio of bespoke investment timepieces. If you are interested in learning how you can make 10-15% on your investment per year in timepieces as an alternative asset, please complete this form. We vet each investor through a process that qualifies you to proceed and open the door for an appointment to review the Investor Agreement.

    Click here to submit your investor interest inquiry.

  • We buy watches that meet our acquisition strategy. Please click here to have NS LUXE value your watch within one business day, and we will follow up with you with an offer to buy the timepiece if it fits within our portfolio.